Apply Now

You will be in charge of all the day-to-day running of the business, customer service, facilities management, revenue and profit growth and managing a team of part time receptionists, assisted by an Assistant Manager.

The ideal candidate will have previous management experience in either leisure, hospitality, retail or health and fitness. We're not too concerned which - we're looking for the right person to join our team of managers.

Energetic, solution-focused, ready to get stuck in and be flexible, all while keeping an eye on driving revenue and growth for the business.

Previous customer service experience at management level is necessary, as is some experience with budgeting, P&L and cost control.

What we offer:

• Competitive basic salary
• Rewarding uncapped bonus structure
• 28 days paid holiday a year (incl bank holidays)
• Unlimited yoga at all Fierce Grace studios in London and online, and greatly discounted classes for a family and friend (conditions apply)
• Discounts on products, retreats, festivals, workshops and other
• Some flexibility and control over your working hours
• Training and development, with the opportunity to progress through internal promotion

• Drive revenue growth through proactive membership and sales management
• Deliver a high standard of customer care
• Manage a team of part-time receptionists to ensure the daily operating of the studios happens effectively and efficiently
• Oversee the spending and budget management of the business in partnership with the General Manager
• Manage the maintenance of the venue and facilities
• Manage compliance with relevant safety and regulatory policies
• Retail and in-house stock management

KPIs:

• Revenue growth against target
• Net membership growth
• Package sales against target
• Cost management within budget

Skills and Experience

Essential:

• 1-2 years management experience in leisure, health & fitness, hospitality and/or retail sectors
• Demonstrable experience managing a team
• Demonstrable knowledge of P&L, budgeting and cost management

Desirable:

• MindBodyOnline experience
• Facilities management
• First aid trained
• Fire warden or fire safety trained
• Google Drive experience

How to apply

To apply please submit a CV and covering letter (applications without a covering letter will be ignored) by clicking the Apply button - or email directly to [email protected]

Unfortunately due to the volume of applicants, we are unable to respond to all applicants. If you do not hear from us within 7 days of applying please assume you have unfortunately been unsuccessful in your application and we wish you the best of luck in your job search

We look forward to reading your applications.